Phone Tracker Pro
Frequently Asked Questions and Installation Instructions

HOW IT WORKS: After installing Phone Tracker Pro Mobile Tracker software on the phone, which takes approximately 30 seconds, parents can monitor GPS location data on a plotted map of anyone in their GPS circle. All of this data is available 24 hours a day, 7 days a week by clicking "View Data" or from our secure website at

I am having problems adding a phone to the account as it tells me I already have 10 phones on the account?
You would then need to login and delete one of the phones off the account so you add another phone.

What information does Phone Tracker Pro record off the device that it is installed on?

GPS Cell Phone Location - only the GPS coordinates of the phone location and time will be recorded.

What phones does Phone Tracker Pro Software support?

The app is compatible with most android devices in use today.

Make sure that GPS locations data is enabled on the phone. Make sure you checked off GPS services to enable GPS tracking on the phone.

A notification should appear in notification tray at the top of the phone, indicating the Phone Tracker Pro is running.

Do I have to Check In?
It is not required. Your location will automatically be recorded every half hour. If you want record your location at a particular time, you may check in.

How do I Check In?
Click 'Check In' from the menu on the main screen. Your location will be recorded and can be viewed by clicking the View Data button or by visiting in any web browser.

Phone Tracker Pro Mobile Tracker app

Who is in my group?
1) Any device on which you installed Phone Tracker Pro using the same username and password will show in your group.
2) Any device that joins your group as result of you sending them a PassCode you created on the Invite screen.

How do I invite someone to join my group?
Click 'Invite' on the main screen then click the Send Email button. Your default email app will load with a pre-populated message which includes your passcode. Just select a recipient and send.

Phone Tracker
Pro - Invite others to your GPS circle

How do I Join a Group?
Click the 'Join' from the main menu. Enter the 7 digit Pass Code sent to you, and click 'Join Group' button. You will see your group's GPS data when you click "View Data" on the main screen of your app, or by logging into your account at

Phone Tracker
Pro - join a GPS circle

How do I remove a person I have invited into my group?
Select your device on the Device Options screen: you will see a list of the members you have invited further down. Click on the person from the list and click the Remove from Group button.

Phone Tracker
Pro - Invited Members

I only see pings near me:
You may need to zoom out or scroll the map to see devices outside of your 50 mile area.

Why can't I Invite?
You probably have joined someone else's group. Only the group owner can invite. You can invite once you have un-joined your group.

How do I view the locations of a particular member of my GPS circle?
Click Pings from the main screen. Select a device from list of names in your group:

Phone Tracker
Pro - View locations of members by device

A list of dates for that device will appear:

Phone Tracker
Pro - View locations of members by date

Click on a date, and the location will be displayed on the map and address will appear below the map.

Phone Tracker
Pro - View locations and addresses of your members

You can also view from the GPS Data page by clicking the GPS button:

Phone Tracker
Pro - View GPS locations of your GPS circle

Are you a U.S. Based Company?
Yes. Spy Phone Labs LLC is a U.S. Based company with offices in New Jersey. Spy Phone Labs LLC is the World Leader in Mobile Tracker Software for Android and Apple Phones. Spy Phone® is a registered U.S. Trademark of Spy Phone Labs LLC

You can also access your control panel from this website - log in anytime by entering the username and password used when installing the app.

If the software is not used for 2 weeks, then the account will be removed. Since this is a free service we do not want to maintain accounts that are not being used.

If you sell, discard or otherwise transfer phone in any way you installed software on you must uninstall the software and delete the downloaded Phone Tracker Pro app off the phone.

Do you provide phone support?

We do not provide phone technical support on the software at this time. You can email us at or open a support ticket with us in the control panel providing your user name you made account with so we can access your account.

Phone Tracker Pro in my Country?

The user agrees that it is the responsibility of the user of Phone Tracker Pro to research and follow the applicable law in their country in regard to the use of this software. By downloading and installing Phone Tracker Pro, you represent that Phone Tracker Pro will be used in a lawful manner in accordance with the laws in your jurisdiction. You must also read and agree to our User Agreement before installing Phone Tracker Pro and using the service. Only install Phone Tracker Pro on devices you own; you must inform people using the device that the software is on the device and what it is tracking and keeping records of in accordance with any applicable laws.

Does the software have to be physically installed on the device?

Yes you must have physical possession of the device on which the software will be installed.


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Spy Phone ® is a registered U.S. trademark. Phone Parent are pending U.S. Trademarks.Spy Phone Labs LLC is a U.S. based company located in New Jersey. Android ® is a registered trademark of Google ® : Samsung ® is a registered trademark of Samsung.